Frequently Asked Questions

Which methods of payment do you accept?

We accept cash payment, EcoCash, EFT transfer and bank deposits. Proof of payment will be provided.

What does "No Fix - No Fee" actually mean?

"No Fix - No Fee" simply means that if we are unable to repair your computer, you will not be charged for the unsuccessful repair attempt.

Will you guys take my computer away for repair?

We carry out many repairs on-site, so you can watch what is taking place and ask questions. If a repair needs more time or specialist work, we may arrange collection and return of the computer after the repair. We normally aim to avoid spending more than four hours on-site when possible.

Do you repair printers?

We carry out software-related printer repairs, including driver, setup and configuration problems. Hardware faults may require a separate assessment.

Do you replace laptop screens and keyboards?

Yes. We can replace laptop screens and keyboards for many laptop brands and models. If the correct spare part is not in stock, we can arrange the required part after confirming the laptop brand and model.

What are your working hours?

We are open Monday to Saturday. Monday to Friday: 08:00am–5:00pm. Saturday: 08:00am–2:00pm. Our phone lines are normally open during business hours. You can also send an email, SMS or WhatsApp message to +263 78 747 2635 and we will respond as soon as possible.

Are your replacement components guaranteed?

Warranty or guarantee terms depend on the replacement component and supplier. We will explain the applicable warranty or guarantee terms when we provide your quotation.

Can you help set up my new computer?

Yes. We can set up your new computer, connect it to the internet and your home or office network where applicable. We can also assist with transferring data from your old computer to the new one.

What is a call-out fee?

A call-out fee applies when you request that a technician visits your home, office or business. The technician will assess the problem and provide advice and a quotation where appropriate. The call-out charge depends on the distance and service requirements and will be explained before the visit.

What does "On-site & off-site service" actually mean?

On-site service means the repair is carried out at your home, workplace or business. Off-site service means the equipment is repaired away from your premises, for example after it has been collected or brought to our workshop.

What if one week after my computer was repaired the same problem starts again?

Contact us as soon as possible. We will assess the computer and determine whether the issue is related to the previous repair. Where a repair or replacement is covered by the applicable warranty or guarantee, we will assist according to those terms.